Feedback and Complaint Procedure PRO Q008-5

Course Summary:
Required ISO Training on how customer feedback and complaints are collected, tracked, and processed at Advantech.

What you will learn:
1. How we use customer feedback to monitor the performance of our quality management system
2. The process used for receiving customer feedback and complaints
3. Tools and methods used to ensure customer requirements are met
4. Timeline for complaint handling
5. Complaints related to AASC (USA), ATSC (Taiwan) or other suppliers
6. Adverse Events and reporting required
7. Complaint Escalation path
8. Complaint Closing
9. Advisory Notice and Process or Product Change Notification requirements

To complete course:
1. Watch Video
2. Pass course exam
3. Print out course attendance form and upload to system
4. Print training evaluation form, review with your manager, both sign and upload to system